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Customer Feedback |
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What our customers are saying about us...
• We dealt mainly with Nadia Flint but the other travel agents were very good with queries when Nadia was not available. We received quick, accurate responses and would definitely recommend your service to our friends and acquaintances. Warner Dakin, QLD - October 2012• The email contact I had with Kate Cook was excellent. She was friendly, helpful and would get back to us with any changes as soon as she could. We also booked our international flights through her as they were the best price. I also felt she understood our needs in terms of taking children whereas another company wouldn't deal with us because we had children!! Cathie Burgess, NSW - September 2012 • Very well organised with enough time to 'catch your breath' and really appreciate the different experiences, before moving on to the next. All the accommodation was clean, comfortable and well run, with helpful and friendly staff.. Karen Lailey, WA - September 2012 |
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• It worked out well. We had a number of half day tours, which gave us a good introduction to various cities that we could then explore more fully during our free time. Micahel M, USA - December 2012 • We loved Ha Long Bay - the boutique style Junk you booked us on was just perfect - it was very clean and comfortable. The Staff and Guide were top notch (the food was to die for!!) Ha Long Bay is now one of our favourite places in the world. We loved all the activities and will certainly go back. Thank you for providing such a wonderful trip for our family. Charmaine Tunny, QLD - December 2012 • I am really pleased that I booked through Vietnam Online. The ability to construct my own itinerary to suit our preferences and time available was a real advantage for us. We found the process of planning and booking the trip very easy. The staff in Australia were friendly and helpful. When we arrived in Vietnam, everything worked like clock work and all arrangements met or exceeded our expectations. I would definitely recommend this service to others. Don H, New Zealand - December 2012 |
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• I was looking to holiday in Vietnam but did not want to go on an organised tour and you offered an alternative way to organise the holiday. Keith T, NSW - March 2012 • Excellent we couldn't fault them everything went very smoothly. Lyn E, VIC- April 2012 • The immediate and friendly response to my initial enquiry (and subsequent questions), by Kate Cook in Adelaide, she is a great asset to your company. Nadia Gabb was equally good when Kate herself was on a visit to Vietnam. Thanks to them both. Roger B, VIC - April 2012 • I liked the way you can pick bits and pieces to build the itinerary and the staff were very helpful. Debra F, QLD - March 2012 |
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• Very good I had contact mainly by e-mail and a couple of times by phone. My e-mails & phone calls were always answered very promptly and I was kept updated with how my booking & itinerary was progressing. Roslyn K, NSW - March 2012 • All accomodation was unique and a joy to experience. Shirlie M, VIC - March 2012 • Itinerary suited what we wanted to see and Mel was very very helpful. Andrew S, SA - January 2012 • The daily itinerary for the trip was well set out and was always exciting. Daniel G, QLD - January 2012 |
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